E. Byron Hensley, Jr.
Chairman/CEO/Boardmember
E. Byron Hensley, Jr. founded Seniorlink with a dual objective: To provide seniors with the choice to receive care at home and to support family members and their employers in providing eldercare.
The model for this business came from The MENTOR Network, which Byron founded in 1983 to deliver support services to families caring for troubled teens, developmentally disabled adults and family members with head injuries. Today, MENTOR is approaching $1B in annual revenues and operates in 48 U.S. states.
It was long before his experience at MENTOR, however, that Byron conceived of Seniorlink's mission. He recognized the need for greater options in senior care when he witnessed the sadness and loss of independence suffered by his grandfather when he was moved to a nursing home. Later, Byron was confronted by care decisions for his own parents, made even more difficult by the geographic distance that separated them. His resulting belief - that every person has the right to age with dignity, including the option to live out his or her life at home - was the impetus for Seniorlink's founding in 2000.
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Tom Riley
President/COO/Boardmember
Tom Riley joined Seniorlink in July, 2009 to join former business partner, Byron Hensley to build a national company providing community-based services to nursing home-eligible, frail elders and disabled.
Tom has more than 28-years of leadership success in healthcare services and proprietary education. From mid-2002 to July, 2009, he served as CEO, and then Chairman, of ConnectEDU, an education software and services company focused on using data to assist students, families, educators and governments with education and career planning. From 1998-2002, Tom served as a board member and interim Chairman/CEO of the Brown Schools, based in Austin, TX, a $200M provider of specialized residential treatment and education programs for at-risk youth. From 1996-98, he was CEO of CareAdvantage, a NJ-based provider of high-cost case management services to Blue Cross Plans.
From 1988 to 1996, Tom served as the CFO and then CEO of National MENTOR, Inc. (now, The MENTOR Network), a national provider of behavioral services to at-risk populations, where he first partnered with Byron Hensley. This early-stage company grew from $5M to $100M during Tom's tenure prior to being sold to a public company. Today, MENTOR is approaching $1B in annual revenues and operates in 48 U.S. states. Tom began his career as a Regional Vice President for the healthcare services group of Healthdyne, Inc., a manufacturer of specialized pediatric and respiratory equipment.
Tom serves on several boards, including: Seniorlink, Inc.; ConnectEDU, Inc.; Habit Management, Boston, MA, a specialized provider of addiction treatment services; Crowe, Paradis, Wakefield, MA, a company that specializes in the management of disability claims and benefit coordination for disabled claimants; St. Johns Preparatory School, Danvers, MA, a Xaverian brothers sponsored high school for 1,300 young men on Boston's North Shore; and Ipswich Country Club. Tom has been married for 29 years to his wife Susan, with whom he has three grown children. Tom enjoys golf and spending time with family.
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John Evans
Treasurer/Investor Relations/Boardmember
John Evans has a wealth of experience in the capital formation, funding and management of new businesses. Mr. Evans has spent much of his business career at Venture Investment Management Company LLC (VIMAC), an early-stage venture capital firm located in Boston, MA. He has been a Managing Director of VIMAC since 1989 and, prior to that, was engaged as an operations executive for international manufacturers. John attended the Whittemore School of Business and Economics at the University of New Hampshire.
Janice Masi
Executive Director, Caregiver Homes of Massachusetts
As Executive Director, Janice Masi manages all clinical aspects of Caregiver Homes' business. She supervises Caregiver Homes' professional care advisory staff, national care manager network and the delivery of its care management services. Ms. Masi was a key contributor to the development and launch of the Caregiver Homes' program. She oversees the clinical process and overall program performance and quality, including the recruitment and training of caregivers.
Janice's professional experience has been in developing operations systems in
healthcare organizations. Prior to joining Seniorlink, she was a regional manager for Prism Rehab Systems, a national sub-acute rehabilitation company. Ms. Masi also has held senior management positions at Eastern Rehabilitation Network, Advanced Rehab Systems and National Rehabilitation Management Group.
She has extensive knowledge of geriatric rehabilitation, treatment of traumatic brain injury and the implementation of clinical programming in settings across the continuum of care. Janice received a Master's degree in Occupational Therapy from Boston University and a Bachelor's degree from the University of Massachusetts.
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Richard D. Twomey
Executive Director, Seniorlink Care
As Executive Director, Richard Twomey manages the continued growth, quality improvement, operations and strategic development of the Seniorlink Care Division. An increasing number of families are struggling to provide the best care for aging parents and relatives, to discover and select the most appropriate care options, to identify the private and government benefits, all while working and raising their own families. Through arrangements with employers, insurance companies, elder law attorneys, and the general public, Seniorlink Care, under Richard's direction, is developing new professional care networks, systems, and legal vehicles to help
these caregiving families.
Richard has a broad background in employer-based employee benefit programs, product management and underwriting of both employer and health care provider insurance programs, creation and management of captive and distributed sales channels, development of marketing programs, and corporate and product branding. He has held management positions with Blue Cross and Blue Shield of Massachusetts, Harvard Community Health Plan, Lexington Insurance Company, and Delta Dental Plan of Rhode Island.
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Tim Regan
Vice President, Government Relations
Tim Regan joined Seniorlink for the launch of Caregiver Homes. With nearly 20 years of experience in public administration and finance, Tim is focused on modeling the Caregiver Homes program and forming partnerships with state governments, state agencies and other organizations.
Tim served as the Assistant Secretary for Finance of Massachusetts Executive Office of Elder Affairs (EOEA). He managed EOEA's financial systems and oversaw all contracts with the State's Home Care Corporations and Area Agencies on Aging.
He also represented the EOEA in the development of the Commonwealth's 1115 Medicaid waiver. Prior to his appointment as Assistant Secretary, Mr. Regan was the Assistant Commissioner for Finance at the Massachusetts Department of Public Welfare, where he was responsible for an annual budget of $3 billion.
Tim received his education at the University of Massachusetts.
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David Young, PhD
Vice President, Center for Clinical Excellence
Dr. David Young brings to Seniorlink more than 25 years of experience in healthcare service delivery, healthcare management and information technology. As a clinical psychologist, he has studied and treated persons with chronic physical conditions, including intractable pain problems leading to disability in the elderly and work-injured populations.
As VP of our new Center for Clinical Excellence at Seniorlink, David has established a set of goals focused on Seniorlink's use of information to support the integrity,
efficiency and quality of services provided. The Center will spearhead efforts aimed at collecting, reporting, and analyzing all quality and outcomes data throughout Seniorlink and its subsidiaries. Decision support and business intelligence analytics provide management with the information needed to enhance business efficiency and planning.
A second priority for the Center will be to assist with design, testing and deployment of new clinical programs for both of Seniorlink's service lines - using evidence based strategies and outcomes to demonstrate the utility of the Seniorlink model of care. Last, the Center will focus on compliance activities; David serves as the corporate compliance officer and HIPAA privacy officer.
Prior to joining Seniorlink in 2001, David held management positions in the field of rehabilitation at Advantage Health Corporation and HealthSouth. He has designed software and clinical work flow solutions for case and risk management of rehabilitation services, and implemented numerous client satisfaction systems
David earned his Ph.D. in Clinical Psychology from Kent State University. He also holds a Master's degree from Kent State and a B.A. from the University of Rochester.
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Bill Griffin
Vice President, Finance
Bill has a twenty-year progressive career with global corporations, emerging companies and start-ups. He is passionate about aligning strategy, people, processes and technologies to improve operations and functionality, increase controls and deliver optimal value to the organization and its many stakeholders.
Most recently Bill was CEO of Sea Change Group, a consulting organization helping companies like Vertex Pharmaceuticals, The Boston Consulting Group and other organizations with process optimizations, financial and business software selections
and project implementations. Bill held international accounting/finance positions with global companies including Biogen, Inc., WR Grace & Co. and Instrumentation Laboratory and also spent time in public accounting.
Bill holds a BSBA from Suffolk University, an MBA in International Business from Bentley University and a Master's degree in Taxation from Bentley University. Bill is a Certified Public Accountant and a member of the Massachusetts Society of CPAs and a member of the Healthcare Financial Management Association. He is a past President and current Trustee of the Treasurers' Club of Boston (a group of nearly 300 area financial executives) and Chair of the Audit Committee for Marblehead Sail and Power Squadron.
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Thomas Grace
Vice President and Chief Technology Officer
Thom has 18 years progressive management experience with various technology companies. From 1993-96, he was a product manager for Echo Management Group, Conway, NH, where he led a team that managed multiple applications, including a clinical record system. From 1996-2007 he served in several capacities at Quality Solutions, Newburyport, MA, including Strategic R&D Project Manager where he led a team that moved from a client-server environment to the web. From 2007-2009 he served as the Chief Technical Officer for a Massachusetts technology company that created custom web-based applications across several industries. Thom is responsible for directing Seniorlink's proprietary case management system, Seniortouch, and the upcoming launch of Version 3, as well as for managing the Company's technology infrastructure, security and communication.
Susan Hess
Director of Marketing and Communications
Susan Hess is responsible for building awareness of Seniorlink's programs and services among current and prospective clients, business partners and the broader community. She manages the advertising, media relations, web presence and other marketing initiatives for Seniorlink and its subsidiaries. She brings to her role a deep commitment to the company's mission and values, derived from her personal experiences with the challenges of family caregiving.
Before joining Seniorlink, Susan was a consultant for the Aspen Institute, where
she developed and implemented a marketing plan that helped secure funding from the Bill and Melinda Gates Foundation for the Community Giving Resource project. She has also led branding and corporate advertising, catalog and direct marketing programs, marketing and sales analysis and web development for organizations such as Motorola, Esselte Pendaflex and the Legal Talk Network.
Susan holds a BS in Economics, Summa Cum Laude, from Boston College School of Management and is a member of Beta Gamma Sigma and Omicron Delta Epsilon honor societies.
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Susan C. Negro
Director of Human Resources
Susan joined Seniorlink in February, 2009. She has overall responsibilities for the complete range of the HR functions for Seniorlink and its subsidiaries, Caregiver Homes and Seniorlink Care. This includes strategic leadership in the areas of Compensation and Benefits, Talent Acquisition and staffing, Employee Relations and Staff Development.
Susan's background is well rounded with HR experience spanning different industries and cultures. Locally, she has held HR positions at Harvard Medical
School, MIT's Technology Review Magazine, Oxfam America and Jones Lang LaSalle.
Susan holds a Bachelor of Science Degree in Business Management from Lesley University, is a certified Professional in Human Resources (PHR) by the Society for Human Resource Management (SHRM), and is an active member with that organization as well as with the Northeast Human Resources Association (NEHRA).
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