Management Team

E. Byron Hensley Jr.

Meet E. Byron Hensley Jr.

Chairman

“I stand with the Caregiver Nation by revering the dignity and importance of caregiving as I recognize its life changing force.”

Byron founded Seniorlink to provide elders and those living with disabilities with the choice to receive care at home. The business idea was born out of the The MENTOR Network model, which Byron founded to support families caring for troubled teens and developmentally disabled adults. MENTOR now operates in 35 states generating $1.5 billion in annual revenue. Byron recognized the need for better care options when he witnessed his grandfather's loss of independence upon moving to a nursing home. His resulting belief—that every person has the right to age with dignity, including the option to live out his or her life at home—was the impetus for Seniorlink's founding in 2000.

Thomas Riley

Meet Thomas Riley

President and Chief Executive Officer

“I stand with the Caregiver Nation because caregivers are all around us. They commit selflessly and serve as the foundation of our health care system.”

As CEO of Seniorlink, Tom brings his vision and expertise to the next generation of innovative care, and is committed to enriching the lives of caregivers and their families. Tom is particularly focused on expanding Seniorlink's reach with technology designed specifically for caregivers, their care teams and professional supports. Tom brings more than three decades of leadership experience in health care services and proprietary education. He was a board member and interim Chairman/CEO of Brown schools, which provides specialized residential treatment and education programs for at-risk youth. Tom was also CEO of Care Advantage, a provider of high-cost case management services, and he served as CFO and CEO of MENTOR.

Robert Creamer

Meet Robert Creamer

Executive Vice President, Chief Operating Officer

“Inspired by my own family's experience in supporting my daughter who lives with autism, I stand with the Caregiver Nation by ensuring our company innovates through programs and technology to empower our care teams in their important mission.”

Bob oversees the expansion of Seniorlink and Caregiver Homes services across the country, utilizing his experience leading high growth, multi-state health service organizations. He's spent three decades building health care delivery models that improve patient outcomes and increase business efficiencies. Most recently, he was the CEO of Loving Care Agency, one of the country's leading providers of home health care to medically complex children. Prior to that he ran Home Health Operations at Gentiva, the nation’s largest provider of home health services, as well as leading their Care Centrix division. Bob’s additional experiences range from Investment Banking at Merrill Lynch to Physician Practice Management at Stony Brook University.

William McIvor

Meet William McIvor

Executive Vice President, Chief Development Officer

“I stand with the Caregiver Nation by empowering families to care for their loved ones.”

Bill is a driving force of innovation and growth for Seniorlink. He has been a leader in health care organizations for more than 30 years, designing and launching innovative solutions to health care’s most pressing problems. Following foundational experience at firms like Procter and Gamble, Ernst and Young and Travelers Insurance Company, Bill has spent the last twenty years in executive roles with rapidly growing companies like Oxford Health Plans, Accordant Health Services, iHealth Technologies and Novasom. Bill’s unique energy for disruption in health care is born from a deep passion to improve outcomes for the sickest and most vulnerable populations.

George Kassabgi

Meet George Kassabgi

Executive Vice President, Chief Product Officer

“I stand with the Caregiver Nation by working tirelessly with my teams to develop innovative technology for caregivers and their care teams.”

George brings product vision and expertise to the Vela app and platform teams, pushing the boundaries of innovative care to improve the caregiving experience. For more than two decades, he has held leadership roles in organizations focused on enterprise software infrastructure and health care solutions. George has served as Founder/CEO at Keas, a leader in employee wellness, was also CEO at Bit9/Carbon-Black the leader in endpoint security and has been the Independent Director at Mendix, a leading platform as a service vendor. In addition he was also Vice President/GM Server Products at BEA Systems and has served on a number of technology company Boards.

Beth Landry

Meet Beth Landry

Senior Vice President, Operations

“I stand with the Caregiver Nation by seeking to understand the gaps felt by caregivers every day and by relentlessly pursuing elimination of those gaps through our care team relationships and innovative offerings.”

Beth oversees the Caregiver Homes business and contributes to Vela and SAMI technology solutions. Her post-acute passion and expertise in outpatient, skilled nursing facilities, home health and home and community based programs allows her to uniquely and positively impact the lives of caregivers and their loved ones. She has delivered rapid growth and exceptional results in past operational, sales and clinical roles. Beth’s previous positions include President of Harden Healthcare’s MBS Rehab, Vice President at Aegis at Home and Vice President of Gentiva Specialty Programs and Gentiva Rehab Without Walls.

Diana Rivenburgh

Meet Diana Rivenburgh

Senior Vice President, People and Culture

“I stand with the Caregiver Nation by fostering a mission-driven organization, with dedicated, compassionate and innovative people all focused on enriching the lives of caregivers and their loved ones.”

Diana is committed to unifying the Seniorlink mission, aligning culture, leadership and people in pursuit of the company's strategic and compassionate goals. Her background is informed by her roles as a leader, author and speaker. Diana's book, The New Corporate Facts of Life, describes how forward-thinking organizations are innovating to solve some of the most challenging problems of our time. Named as a Top 100 Thought Leader for Trustworthy Business 2014, Diana's experience includes CEO of consulting firm Strategic Imperatives in addition to leadership roles with Gartner, Gentiva Health Services, Olsten and NEC America.

Mary M. Gallagher

Meet Mary M. Gallagher

Senior Vice President, Chief Marketing Officer

“I stand with the Caregiver Nation by listening intently, engaging thoughtfully and purposefully designing programs and services that create a better caregiving experience that bring caregivers peace of mind.”

Mary oversees all marketing and branding initiatives for Seniorlink, maintaining a strong and consistent brand voice across multiple channels. With 20+ years of health care marketing expertise in the pharmaceutical, OTC and health plan categories, she has clear insight into the challenges and opportunities of introducing complex brands to a national and global market. Prior to joining Seniorlink, Mary was SVP, Account Director for Hill Holliday, where she launched their healthcare practice and her clients included Novartis, Pfizer, Celgene, Alcon, and Harvard Pilgrim Health Care. Her previous experience was with McCann Health as well as numerous pharmaceutical companies including Merck, Elan and Sunovian.

Roberta A. Verville

Meet Roberta A. Verville

Chief Compliance and Privacy Officer

“I stand with the Caregiver Nation as a daughter, a parent and a caregiver. Above all, I stand as an advocate for families staying together in a home that is safe, where care is provided by loving caregivers and supported by both professional and financial resources.”

Roberta oversees all compliance-related issues for Seniorlink and its subsidiaries, ensuring strict adherence to regulations and policies. For over 20 years, she has protected the integrity of Medicare and Medicaid programs by developing and implementing compliance programs in a variety of health care organizations and provider types such as Montefiore Medical Center, Mount Sinai Medical Center of Miami Beach, Sheridan Healthcorp, Inc. and Broward Health. Prior to joining Seniorlink, she led compliance and privacy programs at Univita, one of the country's largest managed care providers of integrated home health services. Additionally, Roberta was instrumental in helping these organizations achieve or maintain various accreditations from The Joint Commission and URAC and is pleased to have played a role in the NCQA Case Management accreditation that Caregiver Homes Network, Inc. has achieved.

Rachel M. Richards

Meet Rachel M. Richards

Vice President, Government Relations

“I stand with the Caregiver Nation by valuing caregivers and their contributions and by working with states and others to provide solutions that allow caregivers to continue those contributions.”

Rachel leads Seniorlink’s engagement and business development activities with state and federal agencies. Her career in health care administration includes more than 20 years with the Commonwealth of Massachusetts' Executive Office of Health and Human Services. Rachel served a dual role as the Director of the Office of Long Term Care for the Medicaid agency and as Assistant Secretary for the Executive Office of Elder Affairs, directing the development of the Adult Foster Care program, managing a fully-integrated health plan for people with Medicaid and Medicare coverage, and overseeing home, community and institutional long-term services and supports for elders and people with disabilities.

Jay V. Patel, PharmD

Meet Jay V. Patel, PharmD

Clinical Transformation Officer

“I stand with the Caregiver Nation by driving transformational change in the health care system that empowers caregivers and results in high-quality care for their loved ones.”

Jay leads Seniorlink’s Center for Clinical Excellence and is responsible for building a data-driven, clinical engagement model that empowers caregivers and care teams to provide high-quality care. Prior to joining Seniorlink, Jay was the VP/Clinical Programs at Cigna, where he led the design, development and launch of clinical pharmacy programs. Previously, as VP/Product Development at Care Management International, he was directly responsible for product design and lifecycle management.

Michael Ciano

Meet Michael Ciano

Chief Information Officer

“Influenced by the loving care I received (from my Mom) when I experienced a childhood illness, I stand with the Caregiver Nation to provide technology enabled solutions that enrich the lives of caregivers and their families.”

Mike oversees Information Technology for Seniorlink and its subsidiaries. For more than 20 years, he has worked on the development of strategies, technology roadmaps and security and compliance to enable customer support, collaboration and company growth for health care, financial and technology organizations. Prior to joining Seniorlink, Mike was the CIO for Nectar Services Corp, which unifies communications management software voice, video and collaboration communications for leading financial, health care and government organizations. Mike also held leadership roles overseeing Information Technology at Carousel Industries, Iron Mountain and Blue Cross Blue Shield of MA.

Vincent Apruzzese

Meet Vincent Apruzzese

Vice President, Finance

“In supporting my 93-year-old mother who has been able to stay in her home for the past 47 years, I stand with the Caregiver Nation by monitoring the financial performance of our company to ensure that others like her can remain in their home.”

Vinny is responsible for Seniorlink's financial activities and opportunities that positively impact the mission of caregivers. He has over 25 years of experience in health care financial management, working in residential treatment facilities, outpatient treatment facilities and medication assisted treatment programs. Over the course of his career he has led the financial activities of Habit OPCO and Highpoint Treatment Centers. He has developed policies and procedures that not only assist the health care provider but also assist the recipient of the health care services. Leveraging his unique blend of financial expertise and health care background, Vinny has applied his skills and insights to support caregivers in their mission to provide high-quality care to loved ones.

Elliot Katzman

Meet Elliot Katzman

As a general partner of Commonwealth Capital Ventures, Elliot has more than 30 years of high-technology experience, serving the industry in key roles including venture backer, founder and leader. Previously, Elliot was a general partner at Kodiak Venture Partners, serving on the boards of Watchfire, Newforma and Spaceclaim. Elliot has been instrumental in the success of some of New England’s most successful software companies. He founded Myteam.com, a marketing/media company that is now part of the Active Network. He was also CFO at SolidWorks, and CFO of Atria Software, where he led an IPO and a $1 billion merger. As CFO of Epoch Systems, he managed the company’s merger with EMC. Elliot also serves on the boards of Onshape and Acacia Communications, and is a Senior Advisor to Magic Leap. 

Roshen Menon

Meet Roshen Menon

A General Partner in North Bridge Growth Equity since 2007, Roshen has more than a decade of experience investing in the e-commerce, financial technology, health care technology and software sectors. He is actively involved with North Bridge's investments in Clarity Software Systems, Dyn, Seniorlink, SmartPak and Valence Health. Roshen was instrumental in growth equity investments and management-led buyouts with Summit Partners, a $15 billion private equity firm. Previously, he was a strategy consultant at Deloitte Consulting, advising health care and technology corporate clients on mergers and acquisitions, growth strategy, operations and new product development.

Stefen F. Brueckner

Meet Stefen F. Brueckner

Stefen is a Strategic Executive with Humana Inc., responsible for creating collaborative engagement agreements with integrated delivery systems. He has more than 25 years of experience in the health insurance, managed care, and health and well-being industries, and most recently was President and COO of Healthways. In previous leadership roles, Stefen served as Vice President, Senior Products for Humana Inc., President and CEO of ProMutual Group, President and CEO of Anthem Companies, Inc. and President and COO of Community Mutual Insurance Company. He has served on the Board of the Gateway Trust Mutual Funds, the Physician Insurer Association of America and the Center for Health Care Negotiation, and was Vice Chair of the Health Insurance Association of America.

 

 

Meghan M. FitzGerald

Meet Meghan M. FitzGerald

Meg FitzGerald is EVP of Strategy, M&A and Health Policy at Cardinal Health and is a member of the executive committee. Previously, she was the president of Cardinal Health Specialty Solutions, a specialty health care business serving health care providers, payers and pharmaceutical and biotech industries. Prior to joining Cardinal Health, Meg was Senior Vice President of New Markets International Division and Business Development at Medco Health Solutions, Inc., leading business development efforts in the United States and internationally. She has held positions with Pfizer Global Pharmaceuticals, Merck and Sanofi-Synthelabo. An adjunct faculty member at Columbia University, Meg is also a speaker on topics covering health care policy and reform.

Thomas Riley

Meet Thomas Riley

“I stand with the Caregiver Nation because caregivers are all around us. They commit selflessly and serve as the foundation of our health care system.”

As CEO of Seniorlink, Tom brings his vision and expertise to the next generation of innovative care, and is committed to enriching the lives of caregivers and their families. Tom is particularly focused on expanding Seniorlink's reach with technology designed specifically for caregivers, their care teams and professional supports. Tom brings more than three decades of leadership experience in health care services and proprietary education. He was a board member and interim Chairman/CEO of Brown schools, which provides specialized residential treatment and education programs for at-risk youth. Tom was also CEO of Care Advantage, a provider of high-cost case management services, and he served as CFO and CEO of MENTOR.

Brian Murphy

Meet Brian Murphy

Mr. Murphy is a Founding Partner of NSC and a General Partner of NewSpring Health Capital.  Mr. Murphy brings over 30 years of entrepreneurial, general management, M&A and private equity investment experience, with a strong background in business strategy, investment structuring, organizational growth and negotiation of mergers and acquisitions.  Prior to joining NewSpring Capital in 2002, Mr. Murphy founded Acquisition Management Services, Inc. ("AMS"), a diversified corporate development advisory firm focusing on middle-market companies.  AMS closed more than 330 acquisitions for its buy side clients.  He also founded two venture-backed startups, WordWave, a legal court reporting and broadcast captioning leader (later sold to Merrill Corp.) and Precyse Solutions, a provider of medical transcription and health information services to acute care hospitals.  Previously, Mr. Murphy held executive positions for several healthcare service companies, most notably NovaCare, Inc., Heritage Health Systems and Partners National Health Plans.  He currently serves on the Board of Directors of NSH portfolio companies, ContinuumRx Services, Inc., Seniorlink, Inc., SUN Behavioral Health, Inc., and Verisma Systems, Inc.  In addition, he serves on the Foundation Board for the State University of New York, Cortland.  Mr. Murphy received a B.S. in science from the State University of New York at Cortland.

Laura Gere

Meet Laura Gere

Vice President, Client Services

“I stand with the Caregiver Nation by delivering thoughtful tools, services and best practices - so that caregivers are supported in delivering care for their loved ones and in taking good care of themselves.”

Laura leads Client Services for Seniorlink’s Vela platform and is responsible for delivering an exceptional customer experience for caregivers, case management teams, health plans and Accountable Care Organizations. Prior to joining Seniorlink, Laura was the SVP of Operations at NaviNet, leading client engagement across large health plan customers and 450,000 active provider office end users. Laura has 25 years’ experience designing and implementing great client experiences, developing terrific client facing teams, technology solutions and processes.  Laura’s clients include Aetna, AmeriHealth Caritas, Independence Blue Cross, Horizon Blue Cross, Oscar, Highmark Blue Cross, BCBS of Rhode Island and Tandigm.

Lois Simon

Meet Lois Simon

Executive Vice President, Policy and Programs

“I stand with the Caregiver Nation by working to engage policy makers and those who manage programs sponsored by government payers to appreciate fully the important role that caregivers play in our efforts to improve health outcomes and quality of life while controlling medical care costs.”

Lois Simon is the Executive Vice President of Policy and Programs at Seniorlink. Previously, Lois was the Founder and Principal of L. Simon Solutions LLC, a healthcare integration strategies consulting firm based in Boston, MA and the Co-Founder of Commonwealth Care Alliance and its former President. Lois has over three decades of leadership experience serving complex and high cost government supported populations in clinical program development, government service and executive management roles, including a variety of Massachusetts government positions, most notably as the Director of Long Term Care for the Medicaid program and as the Assistant Secretary of the Executive Office of Elder Affairs responsible for the agency’s vast array of programs. She went on to serve as Senior Vice President and Regional General Manager for The Mentor Network, Chief Operating Officer at the East Boston Neighborhood Health Center, and on the executive leadership team at Neighborhood Health Plan.