This week Seniorlink Chief Product Officer George "GK" Kassabgi published a new article in Chatbots Magazine. The piece explains why bots alone are not enough to help in a health care setting - they must be augmented by human experts. He outlines how this concept of "blending" of human and machine works with an example from Seniorlink's own Vela care collaboration platform, and the role probability values play in the process flow. Here's an excerpt:
Clayton Christensen’s book “The Innovator’s Prescription” can be summarized as follows: by capturing institutional knowledge and decentralizing it towards the patient you achieve efficiencies, lower costs and improve care. Here’s an excellent video on this subject, for those that want more detail.
A beautiful example of institutional knowledge is a quick screener — an assessment. A series of interconnected questions given to the patient, collecting data from which decisions can be made. Often such screenings are periodic and data must be looked at longitudinally.
It turns out that in most cases a machine is better (more consistent, more accurate, never forgetful) at administering such surveys than a healthcare professional. This is time consuming work for the nurse or clinician.
conclusion of an automated quick screener in Vela
We can achieve efficiency by using secure messaging and automating certain ongoing conversational exchanges with patients.