Get in touch with Seniorlink

Seniorlink and its subsidiary Caregiver Homes have offices, branch locations, and remote workers throughout the U.S.
Corporate headquarters

120 St. James Ave.Boston, MA 02116

866-797-2333

Request Services

Visit Seniorlink headquarters:

FAQ's for families

What service does Seniorlink offer?

Seniorlink provides professional coaching, emotional and financial support for families caring for loved ones.

What does this program cost?

Nothing. Seniorlink serves Medicaid-eligible individuals and their families in select states, as well as members enrolled in Medicare Advantage, and their families, nationwide at no cost to participants. However, as a program participant, you may be paid a stipend to help offset living expenses while you focus on providing care.

How much is the stipend?

It varies. Caregivers of members enrolled in state Medicaid are paid according to each state’s individual program requirements and the complexity of care needed. Caregivers of Medicare Advantage enrollees are not paid a stipend.

Am I eligible for your program?

We work with government payers nationwide as well as Medicare Advantage providers. If the person you care for is enrolled in a state Medicaid provider, you may qualify. If your loved one is a Medicare Advantage member email info@seniorlink.com. You can always fill out our form (found at the top of this page), and one of our care coaches will get back to you to assess your eligibility.

Can I take care of more than one care recipient? If I do, will the stipend amount change?

For Medicaid members this varies by state. For Medicare Advantage members, please email info@seniorlink.com.

I’m not tech savvy. Will I be able to use your app?

Our care collaboration app, Vela, is very easy to use. It is a messaging platform designed so that you can easily share notes with our care managers or other caregivers in your network. If you are comfortable using a smartphone, tablet or computer, you will be comfortable using Vela.

“With Vela I feel it is much easier to take care of my mother-in-law and she feels more involved.” – Seniorlink family caregiver

How do I get access to Vela?

You must be enrolled in our program to use Vela. Once enrolled, you can download the app in the Apple app store or Google Play and look up “Vela for Caregivers” or visit http://joinvela.com to operate the app in a web browser.

I am enrolled in your program, but I am logged out of Vela and can’t get back in. It’s not taking my password. What do I do?

Use the “Reset Password” button and follow the prompts. If you continue to have issues, please call client support at 1-877-261-VELA (8352)

I was expecting payment that I don’t appear to have received, what should I do?

Please contact your Care Manager. A good way to do so is to use the chat feature in Vela.

FAQ's for potential partners

What is Seniorlink?

Seniorlink provides services, support, and technology that engages family caregivers. In some states we operate as Caregiver Homes.

 

What is Vela?

Vela is our care collaboration app. We provide this app to family caregivers so they can communicate with their care teams, including Seniorlink care coaches and nurses. To learn more, go to vela.care

 

What do your coaches do?

Seniorlink care coaches are a designated support resource for family caregivers.  This typically means they will answer family caregiver questions around the health of their loved one, and provide advice on protocols and local support programs. Essentially, coaches are available to give you the help you need, when you need it.

Are you only supporting people who are 65+?

Seniorlink supports adults 65 and over and individuals with disabilities, as well as people who meet other eligibility requirements depending on state, program, and complexity of care needed.

Where are your programs available?

Seniorlink serves Medicaid-eligible individuals and their families in select states, as well as members enrolled in Medicare Advantage, and their families, nationwide.  

Medicaid-eligible families can access our services in these states:

  • Massachusetts
  • Rhode Island
  • Connecticut
  • Ohio
  • Pennsylvania
  • Indiana
  • Louisiana
  • Georgia
  • South Dakota

Medicare Advantage-eligible families can read about our pilot program with Humana here.


 

Could Seniorlink be a good partner for my business?

We work with state governments, private Medicare Advantage insurers, select employers, as well as a variety of other referral agencies and partners. We’re always looking for opportunities to provide care to lager populations. Please reach out if you’d like to know more.

Can I get a demo of Vela?

Please reach out to our team at info@seniorlink.com.

 

Our Offices:

Massachusetts

Boston - Corporate

120 Saint James

Suite 203

Boston, MA 02116

Office: 1-866-797-2333

Fax: 1-617-472-1050

Quincy

2300 Crown Colony Drive

Suite 200

Quincy, MA 02169

Office: 1-617-517-9858

Fax: 1-617-472-1050

Attleboro

21 Park Street

Suite 303

Attleboro, MA 02703

Office: 1-508-409-6393

Fax: 1-508-409-6138

Boston

1100 Washington Street

Suite 303

Dorcester, MA 02124

Office: 1-617-456-3761

Fax: 1-508-809-3817

Berkshire

1985 Main Street

Suite A

Springfield, MA 02124

Office: 1-413-304-4126

Fax: 1-857-241-3202

Cape & Islands

722A Rt. 6A

Yarmouth, MA 02675

Office: 1-508-313-2029

Fax: 1-774-470-1324

Holyoke

1985 Main Street

Suite A

Springfield, MA 02124

Office: 1-413-304-4127

Fax: 1-413-594-1139

Lawrence/Lowell

439 S. Union Street

Suite 203B

Lawrence, MA 01843

Office: 1-978-655-9084

Fax: 1-978-420-4404

North Shore

100 Cummings Center

Bld L. Suite 108G

Beverly, MA 01915

Office: 1-781-683-0713

Fax: 508-809-3817

Southeast

1 Welby Road

Suite 2E

New Bedford, MA 02745

Office: 1-508-441-3122

Fax: 1-508-858-0623

South Shore

100 Grossman Drive

Suite 203

Braintree, MA 02184

Office: 1-617-829-3150

Fax: 1-781-848-3267

Springfield

1985 Main Street

Suite A

Springfield, MA 02124

Office: 1-413-275-5973

Fax: 1-866-788-4390

Worcester/Auburn

11 Midstate Drive

Suite 22

Auburn, MA 01501

Office: 1-508-453-0090

Fax: 1-508-635-0047

Connecticut

Watertown

27 Siemon Company Drive

Suite 303W

Watertown, CT 06795

Office: 1-860-339-4270

Fax: 1-860-269-0738

Wethersfield

100 Great Meadow Road

Suite 505

Wethersfield, CT 06109

Office: 1-860-904-4980

Fax: 1-860-380-1450

Ohio

Columbus

6797 N. Hight Street

Suite 331

Columbus OH, 43085

Office: 1-614-607-6738

Fax: 1-866-240-2706

Rhode Island

Providence

235 Promenade Street

Suite 415

Providence, RI 02908

Office: 1-401-473-2794

Fax: 1-401-489-7579

Indiana

Anderson

1800 E. 19th Street

Suite 1

Anderson, IN 46016

Office: 1-317-616-3070

Fax: 866-483-7961

Bloomington

1320 W. Bloomfield Road

Suite C

Bloomington, IN 47403

Office: 1-812-774-9061

Fax: 1-219-951-4160

Evansville

445 N. Cross Point Blvd

Suite 230

Evansville, IN 46804

Office: 1-812-774-4859

Fax: 1-812-669-1193

Fort Wayne

7221 Engle Road

Suite 230

Fort Wayne, IN 46804

Office: 1-260-905-3048

Fax: 1-260-494-1206

Indianapolis North

8720 E. Castle Creek Drive

Suite 121

Indianapolis, IN 46250

Office: 1-317-515-6330

Fax: 1-866-483-7961

Indianapolis South

125 Airport Pkwy

Suite 130

Greenwood, IN 46143

Office: 1-317-497-3891

Fax: 1-317-419-6982

Jeffersonville

2780 Jeffereson Centre Way

Suite 101

Jeffersonvlle, IN 47130

Office: 1-260-905-3050

Fax: 1-317-489-6079

Merrillville

1458 E. 85th Avenue

Merrillville, IN 46410

Office: 1-219-649-7441

Fax: 1-219-951-4249

South Bend

54367 30th Street

Suite 4

South Bend, IN 46635

Office: 1-574-334-4550

Fax: 1--574-217-4253

Louisiana

Baton Rouge

7884 Baton Rouge

Suite 120

Baton Rouge, LA 70809

Office: 1-225-442-3607

Fax: 1-225-929-5665

New Jersey

Springfield

899 Mountain Ave.

Suite 2E

Springfield, NJ

Office: 1-866-797-2333

Fax: 1-617-472-1050