Family takes care of family.

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Our story

Meet the leadership team:

Amy McConnell

I stand with the Caregiver Nation by creating and enabling a corporate culture of compliance and privacy that gives caregivers peace of mind that we are following the law and that their data and their loved ones' data is protected. As Chief Compliance & Privacy Officer, Amy oversees all regulatory, privacy and compliance matters for the organization. She provides guidance and oversight of various related programs and activities, including critical certifications and accreditations. Amy is a licensed attorney with experience in health care and state-based compliance. Prior to Seniorlink, Amy worked for NantHealth, Inc., a healthcare IT company offering payer/provider collaboration solutions. At NantHealth, Amy was the Director of Corporate Compliance and Privacy Officer, where she created the foundation of compliance, ethics, and privacy programs for the company. Previously, she worked as Senior Counsel for the Massachusetts Office of the Inspector General as well as Assistant Attorney General for the Tennessee Office of the Attorney General. Amy holds a JD from Northeastern University and a bachelor's from William and Mary.

Cheryl Matter, PhD

I stand with Caregiver Nation by advancing tools, services and supports that help families and their loved ones navigate a complex healthcare system to get care and support that is aligned to their wishes and values. At Seniorlink Cheryl Matter leads a team responsible for developing and implementing sustainable and scalable models of care that improve the health, well-being and experience of patients and their caregivers. Cheryl has more than 15 years of experience advancing innovative healthcare solutions focused on addressing the needs and barriers of our most vulnerable and complex individuals. Most recently, Cheryl served as the VP of Population Health at Lifesprk, a senior-focused home and community service organization where she was accountable for the development, tech-enablement and integration of offerings that include home-based primary care, care management, hospice, risk adjustment and partner management. Prior to Lifesprk, Cheryl led the development of a tech-enabled community-based palliative care service for Livio Health, a BCBS MN sister organization and held a variety of clinical, business and leadership roles within emerging companies, accelerators, and industry support organizations. Cheryl has a PhD in Molecular and Medical Pharmacology from UCLA.

Doug Charles

I stand with the Caregiver Nation by putting simple to use, intuitive and powerful technology in the hands of caregivers to help them communicate and collaborate with their vital support team. As VP of Product Management for Seniorlink, Doug owns our Vela product roadmap and establishes product direction by understanding diverse client needs and guiding his team to define, design and develop innovative technology solutions for healthcare customers. Doug brings over 25 years of experience in software product realization including product development, product management, business development and strategic planning. Before joining Seniorlink in 2014, Doug was the Senior Director of Program Management at Alcatel-Lucent Bell Labs where he was responsible for the development and launch of healthcare focused communication & collaboration solutions for global customers including health plans, ACOs and large hospital systems. Prior to Bell Labs, Doug was program manager for the US Department of Defense.

E. Byron Hensley Jr.

I stand with the Caregiver Nation by revering the dignity and importance of caregiving as I recognize its life changing force. Byron founded Seniorlink to provide elders and those living with disabilities with the choice to receive care at home. The business idea was born out of the The MENTOR Network model, which Byron founded to support families caring for troubled teens and developmentally disabled adults. MENTOR now operates in 35 states generating $1.5 billion in annual revenue. Byron recognized the need for better care options when he witnessed his grandfather's loss of independence upon moving to a nursing home. His resulting belief - that every person has the right to age with dignity, including the option to live out his or her life at home - was the impetus for Seniorlink's founding in 2000.

John Gurman

I stand with the Caregiver Nation by collaborating with the Seniorlink team to deliver solutions that support caregivers in their care giving journey, because there is no greater mission than to be in the service of others to help them maintain their security and dignity. As Vice President of Engineering, John is responsible for the development and operations of Vela, Seniorlink's digital coaching platform. John joined Seniorlink in 2015 to build the engineering team and Vela product. Over the past 30 years, John has a solid track record of helping grow startup companies while developing teams and delivering highly scalable products. Before joining Seniorlink, John was the Vice President of Technology at Sermo, the leading social network for doctors. Prior to his work at Sermo, John held several software development and technical management positions at Carbonite, Metratech, Phase Forward, WebHire, Easel Corporation and Cullinet Software.

Katie Tardiff

I stand with the Caregiver Nation because I am passionate about helping individuals with complex needs live at home for as long as safely possible by supporting their caregivers through high quality clinical programs and innovative models of care. Katherine Tardiff is a Gerontological Nursing Practitioner with over 14 years experience providing clinical care and holding leadership positions in provider and payer healthcare organizations. She is passionate about providing person-centered care for older adults and their caregivers and helping them to live in their community for as long as safely possible. In this role, Katherine led efforts resulting in Seniorlink's Caregiver Homes becoming the first organization in the U.S. to be awarded the three-year Accreditation status for Case Management with Long Term Services and Supports (LTSS) Distinction. Her background as a Gerontological Nurse Practitioner has provided her the foundation to offer unique clinical insights into the quality and operational aspects of Home and Community-Based Services (HCBS), both from a provider and payer lens. Prior to Seniorlink, Katherine was the Senior Manager of Clinical Operations for Tufts Health Plan Senior Care Options (SCO), a health plan designed to support the needs of older adults who are eligible for Medicaid.

Kelli Tungate

“I stand with the Caregiver Nation by being committed to building a team that delivers quality, person-centered services to the families we serve”. Since joining Seniorlink in 2014, Kelli has developed into a strong leader within the company, recently being promoted to Vice President, Central Region which includes overseeing nearly 2,500 families across five states. In her role, Kelli manages Seniorlink's intensive home-based care management program, Caregiver Homes, across Indiana, Louisiana and Ohio, and a more remote-based model of care available in Georgia and South Dakota. She is an accomplished leader with an extensive background in not-for-profit management and program development. Prior to her current role, Kelli spent eighteen years working for CICOA Aging & In-Home Solutions, the largest Area Agency on Aging in Indiana, where she served as the Chief Operating Officer. An Indiana native, Kelli remains passionate about assisting older adults and those with disabilities in remaining independent in their homes and communities.

Laura Gere

I stand with the Caregiver Nation by delivering thoughtful tools, services and best practices - so that caregivers are supported in delivering care for their loved ones and in taking good care of themselves. Laura leads Client Services for Seniorlink and is responsible for delivering an exceptional customer experience for patients, family caregivers, case management teams, health plans and Accountable Care Organizations. Prior to joining Seniorlink, Laura was the SVP of Operations at NaviNet, leading client engagement across large health plan customers and 450,000 active provider office end users. Laura has 25 years of experience designing and implementing great client experiences, developing terrific client facing teams, technology solutions and processes. Laura's clients include Aetna, AmeriHealth Caritas, Independence Blue Cross, Horizon Blue Cross, Oscar, Highmark Blue Cross, BCBS of Rhode Island, Rhode Island Primary Care Physicians Corporation, and Tandigm.

Mary M. Gallagher

I stand with the Caregiver Nation by listening intently, engaging thoughtfully and purposefully designing programs and services that create a better caregiving experience that bring caregivers peace of mind. Mary oversees all marketing and branding initiatives for Seniorlink, maintaining a strong and consistent brand voice across multiple channels. With 20+ years of health care marketing expertise in the pharmaceutical, OTC and health plan categories, she has clear insight into the challenges and opportunities of introducing complex brands to a national and global market Prior to joining Seniorlink, Mary was SVP, Account Director for Hill Holliday, where she launched their health care practice and her clients included Novartis, Pfizer, Celgene, Alcon, and Harvard Pilgrim Health Care. Her previous experience was with McCann Health as well as numerous pharmaceutical companies including Merck, Elan and Sunovian. In recognition of her extensive background in health care marketing, Mary received Healthcare Business Women's "Rising Star" award, and was also named a PM360 ELITE 2017 Transformative Leader.

Mary Schafer

Mary leads Seniorlink’s People and Culture activities. She is responsible for creating and continuously improving programs and practices that drive an inclusive and sustainable workforce. Her work is rooted in a commitment to talent development and a positive employee experience where employees are empowered and inspired to bring their best to work each day. Influenced by watching her mom care for her mother suffering from dementia, Mary stands with the Caregiver Nation by cultivating a culture committed to building, engaging and developing high-performing teams that are passionate about making an impact in support of caregivers and their families. Mary has been working in the human resources field for over 30 years, building and driving people strategies, programs and practices that align with company strategy. Since joining Seniorlink, two of Mary’s top initiatives include development of the Health and Wellness Program and Seniorlink’s Leadership Development Program, both the first of their kind for the company. Over the last 24 years, Mary has occupied a human resources role in the healthcare field, working for companies that impact the communities we live in. Prior to Seniorlink, at New England's leading not-for profit health plan, Harvard Pilgrim Health Care, Mary was a member of the HR leadership team responsible for building innovative human resource strategies aligned with corporate business goals. The team's work led to the plan's inclusion on the Boston Business Journal's "Best Places to Work" list for 13 consecutive years.

Matt Marek

I stand with the Caregiver Nation in service of families caring for loved ones. As President and Chief Operating Officer of Seniorlink, Matt shapes strategy and oversees operations as the company expands its partnerships with state governments and managed care providers nationwide. Prior to Seniorlink Matt served as President and CEO of Further, a leader in medical account innovation and provider of financial services for healthcare spending accounts, based in St. Paul, Minnesota. Further was created as a capability inside of Blue Cross Blue Shield of Minnesota and was launched as an independent company when Matt assumed the role of CEO in 2016. During his tenure, Matt expanded Further's national footprint, securing exclusive relationships with nine insurance plans. In 2020, Further served almost 1 million members across 50 states. Matt has also served as Chief Marketing Officer and Chief Sales Officer for Blue Cross and Blue Shield of Minnesota. In these roles, he held responsibility for product, marketing, digital and consumer experience, broker and consultant relations, sales operations, sales technology, and overall sales. In addition to leading sales and marketing for the enterprise, he also led Government programs, including the launch of Part D, Medicare Advantage, and numerous product launches. Matt holds a bachelor’s degree in business administration and finance from the University of Wisconsin-River Falls. Matt sits on the board of the YMCA of the North where he serves on the executive committee and chairs the marketing committee. He also sits on the Consortium Health Plan board. Matt is a 2011 recipient of the Minneapolis/St. Paul Business Journal’s 40 under 40 Award.

Rachel M. Richards

I stand with the Caregiver Nation by valuing caregivers and their contributions and by working with states and others to provide solutions that allow caregivers to continue those contributions. Rachel leads Seniorlink's engagement and business development activities with state and federal agencies. Her career in health care administration includes more than 20 years with the Commonwealth of Massachusetts' Executive Office of Health and Human Services. Rachel served a dual role as the Director of the Office of Long Term Care for the Medicaid agency and as Assistant Secretary for the Executive Office of Elder Affairs, directing the development of the Adult Foster Care program, managing a fully-integrated health plan for people with Medicaid and Medicare coverage, and overseeing home, community and institutional long-term services and supports for elders and people with disabilities.

Stephen Hess

I stand with the Caregiver Nation because I believe that ubiquitous connectivity and well-designed software can be key for engaging caregivers in the health outcomes of their aging family members. As the Senior Vice President of Product and Technologies, Stephen brings over twenty years of experience translating complex end-user needs into high quality software products. He is focused on managing a world class R&D team and the agile processes that allow Seniorlink to develop and innovate technology solutions to meet client needs in a rapidly evolving market. A self-described "product guy" Stephen has held senior product roles in several industries. He was Vice President of Products and Solutions at NaviNet, Vice President of Products and Strategy at Ipswitch, and has held product and strategy roles in several of the world's largest infrastructure software companies including Oracle, Red Hat, and BEA Systems. Stephen's educational background and career passion has led him to always put the user first, and develop software that meets complex needs in surprising and innovative ways. His teams blend the art and science of product R&D by first understanding what clients and users need, and then managing the art of the possible with the best technologies available.

Stephen McAloon

I stand with Caregiver Nation by being a strong advocate for providing the technology-enabled coaching and support today's caregivers so desperately need and deserve. Since joining Seniorlink in 2015, Stephen has played a pivotal role in the company's growing operations to meet accelerated demand for caregiver services and supports from both families and the broader healthcare industry. He has over 30 years of experience in healthcare, most recently as Vice President of Sales at CareCentrix, the nation's leading home health benefits management company. Prior to that Stephen served as Vice President of Managed Care for Byram Healthcare and he has held leadership roles at other health care companies focused on medical innovation including Apria Healthcare and Gentiva Health Services.

Thomas Riley

I stand with the Caregiver Nation because caregivers are all around us. They commit selflessly and serve as the foundation of our health care system. As CEO of Seniorlink, Tom brings his vision and expertise to the next generation of innovative care, and is committed to enriching the lives of caregivers and their families. Tom is particularly focused on expanding Seniorlink's reach with technology designed specifically for caregivers, their care teams and professional supports. Tom brings more than three decades of leadership experience in health care services and proprietary education. He was a board member and interim Chairman/CEO of Brown schools, which provides specialized residential treatment and education programs for at-risk youth. Tom was also CEO of Care Advantage, a provider of high-cost case management services, and he served as CFO and CEO of MENTOR. In 2017, Tom was appointed to Massachusetts Governor Charlie Baker's inaugural Council to Address Aging. Comprised of leaders across public and private sectors, the Council focuses on developing a plan to improve efforts to support healthy aging in Massachusetts, and achieve the goal of making the Commonwealth the most age-friendly state for people of all ages.

Tom Boelson

Thomas Boelsen is Chief Financial Officer at Seniorlink. For over 35 years Tom has held financial leadership and consulting roles at leading health care services companies in a range sectors including home care, palliative care, hospice, and pharmaceutical support services. Tom's previous roles include Chief Financial Officer at Carecentrix, a home health coordination company, and Chief Financial Officer at Olsten Health Services, now Gentiva, the nation's largest provider of home health, hospice and community care services.

Tricia Craig

I stand with the Caregiver Nation by collaborating with the Seniorlink team to provide excellent services, support, and technologies that keep care at home. As Chief of Staff, Tricia is responsible for streamlining strategic initiatives, overseeing program management, aligning objectives, and partnering with the leadership team to advance Seniorlink’s strategy and extend the caregiver movement. Prior to Seniorlink, Tricia led enterprise transformation initiatives at Tufts Health Plan/Point32Health across multiple lines of business (Medicaid, Medicare, Commercial). Her key areas of focus were Harvard Pilgrim Health Care integration, pharmacy operations, medical/behavioral health integration, and utilization management. She has held other leadership positions in information technology and financial services as well over the past 20 years. Tricia has served as a volunteer long-term care ombudsman in Massachusetts, advocating for older adults' right to live with dignity and respect. She earned her MBA from MIT’s Sloan School of Management.

William McIvor

I stand with the Caregiver Nation by empowering families to care for their loved ones. Bill is a driving force of innovation and growth for Seniorlink. He has been a leader in health care organizations for more than 30 years, designing and launching innovative solutions to health care's most pressing problems. Following foundational experience at firms like Procter and Gamble, Ernst and Young and Travelers Insurance Company, Bill has spent the last twenty years in executive roles with rapidly growing companies like Oxford Health Plans, Accordant Health Services, iHealth Technologies and Novasom. Bill's unique energy for disruption in health care is born from a deep passion to improve outcomes for the sickest and most vulnerable populations.