Seniorlink has been serving families for 20 years. We recognized from the start that family caregivers are the eyes and ears of the healthcare system. They have the trust of their loved ones, and they are close enough to them to provide the support that they need. Through our experience, we have found that by leveraging the family caregiver, not all complex care needs to take place in a clinical setting — it can be handled at home.
Meet the leadership team:
E. Byron Hensley Jr.
I stand with the Caregiver Nation by revering the dignity and importance of caregiving as I recognize its life changing force. Byron founded Seniorlink to provide elders and those living with disabilities with the choice to receive care at home. The business idea was born out of the The MENTOR Network model, which Byron founded to support families caring for troubled teens and developmentally disabled adults. MENTOR now operates in 35 states generating $1.5 billion in annual revenue. Byron recognized the need for better care options when he witnessed his grandfather's loss of independence upon moving to a nursing home. His resulting belief - that every person has the right to age with dignity, including the option to live out his or her life at home - was the impetus for Seniorlink's founding in 2000.
I stand with the Caregiver Nation because caregivers are all around us. They commit selflessly and serve as the foundation of our health care system. As CEO of Seniorlink, Tom brings his vision and expertise to the next generation of innovative care, and is committed to enriching the lives of caregivers and their families. Tom is particularly focused on expanding Seniorlink's reach with technology designed specifically for caregivers, their care teams and professional supports. Tom brings more than three decades of leadership experience in health care services and proprietary education. He was a board member and interim Chairman/CEO of Brown schools, which provides specialized residential treatment and education programs for at-risk youth. Tom was also CEO of Care Advantage, a provider of high-cost case management services, and he served as CFO and CEO of MENTOR. In 2017, Tom was appointed to Massachusetts Governor Charlie Baker's inaugural Council to Address Aging. Comprised of leaders across public and private sectors, the Council focuses on developing a plan to improve efforts to support healthy aging in Massachusetts, and achieve the goal of making the Commonwealth the most age-friendly state for people of all ages.
I stand with the Caregiver Nation by working to engage policy makers and those who manage programs sponsored by government payers to appreciate fully the important role that caregivers play in our efforts to improve health outcomes and quality of life while controlling medical care costs. Lois Simon is the Executive Vice President of Policy and Programs at Seniorlink. Previously, Lois was the Founder and Principal of L. Simon Solutions LLC, a healthcare integration strategies consulting firm based in Boston, MA and the Co-Founder of Commonwealth Care Alliance and its former President. Lois has over three decades of leadership experience serving complex and high cost government supported populations in clinical program development, government service and executive management roles, including a variety of Massachusetts government positions, most notably as the Director of Long Term Care for the Medicaid program and as the Assistant Secretary of the Executive Office of Elder Affairs responsible for the agency's vast array of programs. She went on to serve as Senior Vice President and Regional General Manager for The Mentor Network, Chief Operating Officer at the East Boston Neighborhood Health Center, and on the executive leadership team at Neighborhood Health Plan.
I stand with the Caregiver Nation by empowering families to care for their loved ones. Bill is a driving force of innovation and growth for Seniorlink. He has been a leader in health care organizations for more than 30 years, designing and launching innovative solutions to health care's most pressing problems. Following foundational experience at firms like Procter and Gamble, Ernst and Young and Travelers Insurance Company, Bill has spent the last twenty years in executive roles with rapidly growing companies like Oxford Health Plans, Accordant Health Services, iHealth Technologies and Novasom. Bill's unique energy for disruption in health care is born from a deep passion to improve outcomes for the sickest and most vulnerable populations.
I stand with the Caregiver Nation by working tirelessly with my teams to develop innovative technology for caregivers and their care teams. George brings product vision and expertise to the Vela app and platform teams, pushing the boundaries of innovative care to improve the caregiving experience. For more than two decades, he has held leadership roles in organizations focused on enterprise software infrastructure and health care solutions. George has served as Founder/CEO at Keas, a leader in employee wellness, was also CEO at Bit9/Carbon-Black the leader in endpoint security and has been the Independent Director at Mendix, a leading platform as a service vendor. In addition he was also Vice President/GM Server Products at BEA Systems and has served on a number of technology company boards.
I stand with the Caregiver Nation because I believe that ubiquitous connectivity and well-designed software can be key for engaging caregivers in the health outcomes of their aging family members. As the Senior Vice President of Product and Technologies, Stephen brings over twenty years of experience translating complex end-user needs into high quality software products. He is focused on managing a world class R&D team and the agile processes that allow Seniorlink to develop and innovate technology solutions to meet client needs in a rapidly evolving market. A self-described "product guy" Stephen has held senior product roles in several industries. He was Vice President of Products and Solutions at NaviNet, Vice President of Products and Strategy at Ipswitch, and has held product and strategy roles in several of the world's largest infrastructure software companies including Oracle, Red Hat, and BEA Systems. Stephen's educational background and career passion has led him to always put the user first, and develop software that meets complex needs in surprising and innovative ways. His teams blend the art and science of product R&D by first understanding what clients and users need, and then managing the art of the possible with the best technologies available.
Mary M. Gallagher
I stand with the Caregiver Nation by listening intently, engaging thoughtfully and purposefully designing programs and services that create a better caregiving experience that bring caregivers peace of mind. Mary oversees all marketing and branding initiatives for Seniorlink, maintaining a strong and consistent brand voice across multiple channels. With 20+ years of health care marketing expertise in the pharmaceutical, OTC and health plan categories, she has clear insight into the challenges and opportunities of introducing complex brands to a national and global market Prior to joining Seniorlink, Mary was SVP, Account Director for Hill Holliday, where she launched their health care practice and her clients included Novartis, Pfizer, Celgene, Alcon, and Harvard Pilgrim Health Care. Her previous experience was with McCann Health as well as numerous pharmaceutical companies including Merck, Elan and Sunovian. In recognition of her extensive background in health care marketing, Mary received Healthcare Business Women's "Rising Star" award, and was also named a PM360 ELITE 2017 Transformative Leader.
Thomas Boelsen is Chief Financial Officer at Seniorlink. For over 35 years Tom has held financial leadership and consulting roles at leading health care services companies in a range sectors including home care, palliative care, hospice, and pharmaceutical support services. Tom's previous roles include Chief Financial Officer at Carecentrix, a home health coordination company, and Chief Financial Officer at Olsten Health Services, now Gentiva, the nation's largest provider of home health, hospice and community care services.
Influenced by watching my mom care for her mother suffering from dementia, I stand with the Caregiver Nation by recruiting, engaging and developing high-performing team members who make a significant impact by coaching our caregivers and their families. Mary has been working in the human resources field for over 30 years, developing people strategies that align with company business initiatives. Over the last 24 years, Mary has occupied a human resource role in the healthcare field, working for companies that impact the communities we live in. Prior to Seniorlink, at New England's leading not-for profit health plan, Harvard Pilgrim Health Care, Mary was a member of the HR leadership team responsible for building innovative human resource strategies aligned with corporate business goals. The team's work led to the plan's inclusion on the Boston Business Journal's "Best Places to Work" list for 13 consecutive years.
Rachel M. Richards
I stand with the Caregiver Nation by valuing caregivers and their contributions and by working with states and others to provide solutions that allow caregivers to continue those contributions. Rachel leads Seniorlink's engagement and business development activities with state and federal agencies. Her career in health care administration includes more than 20 years with the Commonwealth of Massachusetts' Executive Office of Health and Human Services. Rachel served a dual role as the Director of the Office of Long Term Care for the Medicaid agency and as Assistant Secretary for the Executive Office of Elder Affairs, directing the development of the Adult Foster Care program, managing a fully-integrated health plan for people with Medicaid and Medicare coverage, and overseeing home, community and institutional long-term services and supports for elders and people with disabilities.
I stand with Caregiver Nation by being a strong advocate for providing the coaching, support and innovation today's caregivers so desperately need and deserve. Stephen plays a leading role in business development and in-home health care sales for Caregiver Homes. He has more than 25 years of experience in health care, most recently as Vice President of Sales at CareCentrix, the nation's leading home health benefits management company. He helped CareCentrix triple its revenue to nearly $1B. Stephen also served as Vice President of Managed Care Sales for Byram Healthcare, helping Byram become one of the country's largest diversified providers of medical supplies to patients in the home. Stephen also held leadership sales roles at other health care companies focused on medical innovation including Apria Healthcare and Gentiva Health Services.
I stand with the Caregiver Nation by being committed to building a team in Indiana that delivers quality, person-centered services to the families we serve throughout the state. Kelli oversees the operations of Caregiver Homes of Massachusetts. Previously, she was State Director of Caregiver Homes of Indiana, and played an integral role in the significant growth and expansion of Structured Family Caregiver services throughout that state. She is an accomplished leader with an extensive background in not-for-profit management and program development. Prior to her current role, Kelli spent eighteen years working for CICOA Aging & In-Home Solutions, the largest Area Agency on Aging in Indiana, where she also served as the Chief Operating Officer. An Indiana native and licensed social worker, she remains passionate about assisting aging and disabled individuals in remaining independent in their community.
Susan M. Gregg
I stand with the Caregiver Nation by leveraging my personal caregiving experience to help guide the recruiting and mentoring of dynamic teams as they bring compassionate support to caregivers and those they serve. Sue oversees Caregiver Homes of Ohio in addition to providing direction for the development and launch of the program in the Midwest, Southern Regions and new states. She is a licensed social worker with deep experience as a nursing home, rehabilitation and long-term acute care hospital administrator. Sue previously served as CEO of Kindred Hospital of Cleveland, Ohio, President and CEO of Specialty Hospital of Lorain in Lorain, Ohio and Vice President of Edwin Shaw Rehab in Akron, Ohio. For 10 years, Sue also served as Executive Director and Regional Administrator for skilled nursing and assisted living organizations.
I stand with the Caregiver Nation by proudly leading a talented and empathetic team of professionals who develop strong, caring relationships with our existing and potential caregivers. Louise manages the operations of the Care Advisory Unit in addition to the centralized processes to support all Caregiver Homes state business. In this leadership role she supports new referrals and ongoing data and document management, as well as regulatory, payer information and caregiver credentialing requirements. Prior to joining Caregiver Homes, Louise worked for regional and national managed care organizations for over 25 years. During her time at Harvard Pilgrim Healthcare, Private Healthcare Inc. (now part of Multiplan, Inc.) and Beacon Health Strategies, Louise provided program and process development and management within network development, provider contracting and enrollment and provider client support services.
In supporting my 93-year-old mother who has been able to stay in her home for the past 47 years, I stand with the Caregiver Nation by monitoring the financial performance of our company to ensure that others like her can remain in their home. Vinny is responsible for Seniorlink's financial activities and opportunities that positively impact the mission of caregivers. He has over 25 years of experience in health care financial management, working in residential treatment facilities, outpatient treatment facilities and medication assisted treatment programs. Over the course of his career he has led the financial activities of Habit OPCO and Highpoint Treatment Centers. He has developed policies and procedures that not only assist the health care provider but also assist the recipient of the health care services. Leveraging his unique blend of financial expertise and health care background, Vinny has applied his skills and insights to support caregivers in their mission to provide high-quality care to loved ones.
I stand with the Caregiver Nation by delivering thoughtful tools, services and best practices - so that caregivers are supported in delivering care for their loved ones and in taking good care of themselves. Laura leads Client Services for Seniorlink and is responsible for delivering an exceptional customer experience for patients, family caregivers, case management teams, health plans and Accountable Care Organizations. Prior to joining Seniorlink, Laura was the SVP of Operations at NaviNet, leading client engagement across large health plan customers and 450,000 active provider office end users. Laura has 25 years of experience designing and implementing great client experiences, developing terrific client facing teams, technology solutions and processes. Laura's clients include Aetna, AmeriHealth Caritas, Independence Blue Cross, Horizon Blue Cross, Oscar, Highmark Blue Cross, BCBS of Rhode Island, Rhode Island Primary Care Physicians Corporation, and Tandigm.
I stand with the Caregiver Nation by collaborating with the Seniorlink team to deliver solutions that support caregivers in their care giving journey, because there is no greater mission than to be in the service of others to help them maintain their security and dignity. As Vice President of Engineering, John is responsible for the development and operations of Vela, Seniorlink's digital coaching platform. John joined Seniorlink in 2015 to build the engineering team and Vela product. Over the past 30 years, John has a solid track record of helping grow startup companies while developing teams and delivering highly scalable products. Before joining Seniorlink, John was the Vice President of Technology at Sermo, the leading social network for doctors. Prior to his work at Sermo, John held several software development and technical management positions at Carbonite, Metratech, Phase Forward, WebHire, Easel Corporation and Cullinet Software.
I stand with the Caregiver Nation by putting simple to use, intuitive and powerful technology in the hands of caregivers to help them communicate and collaborate with their vital support team. As VP of Product Management for Seniorlink, Doug owns our Vela product roadmap and establishes product direction by understanding diverse client needs and guiding his team to define, design and develop innovative technology solutions for healthcare customers. Doug brings over 25 years of experience in software product realization including product development, product management, business development and strategic planning. Before joining Seniorlink in 2014, Doug was the Senior Director of Program Management at Alcatel-Lucent Bell Labs where he was responsible for the development and launch of healthcare focused communication & collaboration solutions for global customers including health plans, ACOs and large hospital systems. Prior to Bell Labs, Doug was program manager for the US Department of Defense.
I stand with the Caregiver Nation because I am passionate about helping individuals with complex needs live at home for as long as safely possible by supporting their caregivers through high quality clinical programs and innovative models of care. Katherine Tardiff is a Gerontological Nursing Practitioner with over 14 years experience providing clinical care and holding leadership positions in provider and payer healthcare organizations. She is passionate about providing person-centered care for older adults and their caregivers and helping them to live in their community for as long as safely possible. In this role, Katherine led efforts resulting in Seniorlink's Caregiver Homes becoming the first organization in the U.S. to be awarded the three-year Accreditation status for Case Management with Long Term Services and Supports (LTSS) Distinction. Her background as a Gerontological Nurse Practitioner has provided her the foundation to offer unique clinical insights into the quality and operational aspects of Home and Community-Based Services (HCBS), both from a provider and payer lens. Prior to Seniorlink, Katherine was the Senior Manager of Clinical Operations for Tufts Health Plan Senior Care Options (SCO), a health plan designed to support the needs of older adults who are eligible for Medicaid.
Seniorlink Board of Directors:
E. Byron Hensley Jr.
“I stand with the Caregiver Nation by revering the dignity and importance of caregiving as I recognize its life changing force.”Byron founded Seniorlink to provide elders and those living with disabilities with the choice to receive care at home. The business idea was born out of the The MENTOR Network model, which Byron founded to support families caring for troubled teens and developmentally disabled adults. MENTOR now operates in 35 states generating $1.5 billion in annual revenue. Byron recognized the need for better care options when he witnessed his grandfather's loss of independence upon moving to a nursing home. His resulting belief - that every person has the right to age with dignity, including the option to live out his or her life at home - was the impetus for Seniorlink's founding in 2000.
“I stand with the Caregiver Nation because caregivers are all around us. They commit selflessly and serve as the foundation of our health care system.”
As CEO of Seniorlink, Tom brings his vision and expertise to the next generation of innovative care, and is committed to enriching the lives of caregivers and their families. Tom is particularly focused on expanding Seniorlink's reach with technology designed specifically for caregivers, their care teams and professional supports. Tom brings more than three decades of leadership experience in health care services and proprietary education. He was a board member and interim Chairman/CEO of Brown schools, which provides specialized residential treatment and education programs for at-risk youth. Tom was also CEO of Care Advantage, a provider of high-cost case management services, and he served as CFO and CEO of MENTOR. In 2017, Tom was appointed to Massachusetts Governor Charlie Baker’s inaugural Council to Address Aging. Comprised of leaders across public and private sectors, the Council focuses on developing a plan to improve efforts to support healthy aging in Massachusetts, and achieve the goal of making the Commonwealth the most age-friendly state for people of all ages.
Steve recently retired from Humana Inc., where he served as Strategic Executive and was responsible for creating collaborative engagement agreements with integrated delivery systems. He has more than 25 years of experience in the health insurance, managed care, and health and well-being industries. In previous leadership roles Stefen served as President and COO of Healthways, Vice President, Senior Products for Humana Inc., President and CEO of ProMutual Group, President and CEO of Anthem Companies, Inc. and President and COO of Community Mutual Insurance Company. He has served on the Board of the Gateway Trust Mutual Funds, the Physician Insurer Association of America and the Center for Health Care Negotiation, and was Vice Chair of the Health Insurance Association of America.
Meghan M. FitzGerald
Meg FitzGerald is Managing Partner at L1 Health, the healthcare-focused business unit of LetterOne, an international investment business. Prior to joining L1 Health, she was the EVP of Strategy, M&A and Health Policy at Cardinal Health and was a member of the executive committee. Meg previously served as Senior Vice President of New Markets International Division and Business Development at Medco Health Solutions, Inc., leading business development efforts in the United States and internationally. She has held positions with Pfizer Global Pharmaceuticals, Merck and Sanofi-Synthelabo. Meg is also an associate professor of health care policy and strategy at Columbia University.
As a general partner of Commonwealth Capital Ventures, Elliot has more than 30 years of high-technology experience, serving the industry in key roles including venture backer, founder and leader. Previously, Elliot was a general partner at Kodiak Venture Partners, serving on the boards of Watchfire, Newforma and Spaceclaim. Elliot has been instrumental in the success of some of New England’s most successful software companies. He founded Myteam.com, a marketing/media company that is now part of the Active Network. He was also CFO at SolidWorks, and CFO of Atria Software, where he led an IPO and a $1 billion merger. As CFO of Epoch Systems, he managed the company’s merger with EMC. Elliot also serves on the boards of Onshape and Acacia Communications, and is a Senior Advisor to Magic Leap.
A General Partner in Guidepost Growth Equity since 2007, Roshen has more than a decade of experience investing in the e-commerce, financial technology, health care technology and software sectors. He is actively involved with Guidepost's investments in Clarity Software Systems, Dyn, Seniorlink, SmartPak and Valence Health.
Roshen was instrumental in growth equity investments and management-led buyouts with Summit Partners, a $15 billion private equity firm. Previously, he was a strategy consultant at Deloitte Consulting, advising health care and technology corporate clients on mergers and acquisitions, growth strategy, operations, and new product development.
Mr. Murphy is a Founding Partner of NSC and a General Partner of NewSpring Health Capital. Mr. Murphy brings over 30 years of entrepreneurial, general management, M&A and private equity investment experience, with a strong background in business strategy, investment structuring, organizational growth and negotiation of mergers and acquisitions. Prior to joining NewSpring Capital in 2002, Mr. Murphy founded Acquisition Management Services, Inc. ("AMS"), a diversified corporate development advisory firm focusing on middle-market companies. AMS closed more than 330 acquisitions for its buy side clients. He also founded two venture-backed startups, WordWave, a legal court reporting and broadcast captioning leader (later sold to Merrill Corp.) and Precyse Solutions, a provider of medical transcription and health information services to acute care hospitals. Previously, Mr. Murphy held executive positions for several healthcare service companies, most notably NovaCare, Inc., Heritage Health Systems and Partners National Health Plans. He currently serves on the Board of Directors of NSH portfolio companies, ContinuumRx Services, Inc., Seniorlink, SUN Behavioral Health, Inc., and Verisma Systems, Inc. In addition, he serves on the Foundation Board for the State University of New York, Cortland. Mr. Murphy received a B.S. in science from the State University of New York at Cortland.