Information We Collect
You may use our website without providing any personal information. If you choose to request additional information about our healthcare services using a webform on our website, we may ask for information about you that is personally identifiable to you, such as your contact information (e.g., name, city/town, state, zip code, email address, or telephone number) and other non-public information that is associated with this information. We may ask for information regarding caregiver availability, a consumer’s possible care needs, as well as eligibility of the consumer for Medicaid, Medicare or other publicly funded healthcare programs. This personal information is provided voluntarily by you, the user, to communicate with us and to obtain information about the services we offer.
We may use web analytics and tag management and tools services to collect certain information relating to your use of the website. For example, we may automatically collect information on the device you use and your location, the type of web browser you use, your Internet Service Provider, your IP address, the pages you view, the functions you utilize, the time and duration of your visits, crash logs and other information relating to your use of the website. We use this information to analyze trends, administer the website, troubleshoot any user problems, and to enhance and update the website.
Information Collected Through Cookies and Similar Technologies
How We Use and Share your Information
To Facilitate or Provide Services and Information
We collect information from you to facilitate or provide services that you request from us; provide information that you request from us; contact you about your services requests; and provide information about use of our website or availability of our services.
We may disclose your information to our agents, affiliates, and contractors to allow them to perform certain functions relating to the administration and maintenance of this website or other activities related to your use of the website and services offered through the website. For example, we may contract with service providers to provide certain services, such as hosting and maintenance, customer relationship management and data storage and management. We provide our service providers with only the information necessary for them to perform these services on our behalf. Each service provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, to protect your information from unauthorized access, use or disclosure. We implement reasonable contractual and technical protections to limit their use of that information to providing the support services.
We will share personal information with third party companies, organizations or individuals outside of Seniorlink if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of Seniorlink, the site, our users, customers or the public as required or permitted by law.
Transfer in the Event of Sale or Change of Control
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Please note that while communications and information you send to us using webforms on our website are encrypted, e-mails and other communications you send to us outside of the website are not encrypted. Thus, we strongly advise you not to communicate any confidential information through unencrypted email.
Where Information Is Maintained
Seniorlink is located in the United States. When you enter your personal information through the website, the personal information is transferred to, stored, and processed in the United States, and could be transferred to, stored and processed on servers or databases located outside your state, province, or country. We retain information for as long as necessary to fulfill the purposes for which you provided the information, to comply with legal obligations, to resolve disputes, to enforce agreements and similar essential purposes. By using the website, you accept and agree that the collection, use, transfer, and disclosure of your personal information and communications will be governed by the applicable laws in the United States.
Personal Information of Children Under 13
The website is not directed toward children under 13 years of age, nor do we knowingly collect information from children under the age of 13.
Questions and How to Contact Us
120 St. James Avenue
Boston, MA 02116
Attn: Chief Compliance Officer