Seniorlink Privacy Policy:

Seniorlink (and our affiliated entities Caregiver Homes and Vela) understands how important the privacy of personal information is to our users. We understand that your privacy matters and we respect your privacy choices.  This summary of our privacy policy is intended to give you an overview of:

  • What information we collect about you
  • How we use your information
  • How and with whom we may share the information we have about you
  • How we protect your information
  • How to contact us with questions or concerns

We urge you to take the time to read our entire Privacy Policy for complete detail about our privacy practices and your information.

Information Collected About You

As part of our website, we may electronically collect “Personal Information” about you – such as your name, address, telephone number, email address or health information – in the following ways:

  • When you register for or update an existing profile on our web sites or register for Seniorlink or affiliate services;
  • When you sign-up for newsletters or other communications from Seniorlink;
  • When you participate in an online survey; or
  • When you provide personal information in a community area or other public forum.


We may collect “Non-Personal Information” – information that cannot be used by us to identify you (but that may identify your general geographic region or your IP address) – via Cookies, Web Beacons and from external sources, even if you have not registered with or provided any Personal Information to Seniorlink.  

How Information Collected About You Is Used?

We may use information we collect about you to:

  • Administer your account;
  • Provide you with access to particular tools and services;
  • Respond to your inquiries and send you administrative communications;
  • Obtain your feedback on our sites and our offerings;
  • Statistically analyze user behavior and activity;
  • Provide you and people with similar demographic characteristics and interests with more relevant content and advertisements;
  • Conduct research and measurement activities;
  • Send you personalized emails or secure electronic messages pertaining to your health interests, including news, announcements, reminders and opportunities from Seniorlink.

We may combine Personal and Non-Personal Information collected by Seniorlink about you, and may combine this information with information from external sources.  Third parties may also use Non-Personal Information in order to display advertising that reflects the interests and preferences of our user community.

With Whom Do We Share Your Information?

Seniorlink will not disclose any Personal Information about you unless specifically agreed to by you or:

  • To comply with legal requirements, such as a law, regulation, search warrant, subpoena, or court order;
  • To our vendors and suppliers in the course of their provision of products or services to Seniorlink;
  • In the event of a corporate change in control resulting from, for example, a merger, a sale of assets, or bankruptcy; or
  • In special cases, such as in response to a physical threat to you or others.


Seniorlink does not make your Personal Information available to third parties for their marketing purposes without your consent.

How Do We Secure and Retain Your Information?

We have put in place technical, physical, and administrative safeguards to protect the Personal Information that we collect.

Is this the same Privacy Policy that protects my health information?

Caregiver Homes maintains a separate Notice of Privacy Practices that describes how we protect your health information and that is different than this Website Privacy Policy.

Updates to this Privacy Policy

We reserve the right to make periodic updates and revisions to the Policy. Any changes will be posted on this page. Please check this page to review whether any changes have been made to the Policy.

(Revised: April, 2015) 

Seniorlink and its affiliated entities, (Caregiver Homes, “the Company,” “we” or “us”) is committed to protecting the privacy and security of information about you. This policy addresses how we handle and protect your personal information when you use the Seniorlink or Caregiver Homes website, or a related websites controlled by Company (the “Site”). This Privacy Policy will explain only how we collect, access, use, and disclose information about you for the services provided in and through this Site (the "Services").  By using the Services you consent to this Privacy Policy.

Information We Collect

  • Personal Information

We may collect information you provide us if you sign up for or request certain services from us on our Website.  If you are interested in learning more about Seniorlink and the services and products we offer, we may ask for your name, address, email address, and telephone number.

  • Usage Data

We automatically collect usage information regarding how Third Parties and other users access and use the Services (“Usage Data”). For example, we may automatically collect information on the device you use and your location, the type of web browser you use, your Internet Service Provider, your IP address, the pages you view, the functions you utilize, the time and duration of your visits, crash logs and other information relating to your use of the Services. We use this information to analyze trends, administer the Services and Company's businesses, troubleshoot any user problems, and to enhance and update the Services. In addition, we may disclose Usage Data to other parties for research, general marketing administration, or other purposes. Other than as set forth in the “Other Transfers” and "Support Services" sections of this Privacy Policy, we do not, however, sell any information that would identify you (such as name, address, or social security or patient numbers) or that would contain sensitive information about you such as credit card numbers.

  • Activity Data

When you provide or we collect information, or carry information between users, we may process and store such data and other related information (“Activity Data”) in order to provide these Services to you. Some Activity Data may be retained or not completely deleted. Accordingly, we cannot and do not guarantee that the Activity Data will be completely deleted and therefore any Activity Data that you send or allow to be accessed is sent or provided at your own risk. 

Cookies and Do Not Track

Like many other websites, we use cookies (a small, removable data file that is stored by the web browser on your computer that identifies your computer and browser when you visit our Site or use our Services) on the Site and in conjunction with other Seniorlink services . We do not use cookies to collect Personal Information but rather to improve the quality of the Services. Most web browsers and our applications are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. Please note, however, that certain features of the Site may not function if you delete or disable cookies. Some of the Service Providers (as defined below) that we work with may use their own cookies in connection with the services they perform on our behalf. The Site’s cookies do not access a user’s hard drive to collect any information stored on the hard drive.

Additionally, your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity while you are using our Services. We do not collect online activity after you leave our Services.

How We Use the Information We Collect and When We May Share that Information

As a general policy, we use Personal Information and Activity Data for internal purposes only. We will not disclose Personal Information or Activity Data to third parties without your consent, except as explained in this Privacy Policy. Other than as set forth in the “Other Transfers” and Support Services sections of this Privacy Policy, we will not, however, ever sell information that identifies you without your explicit consent.

Support Services

The Company may use your Personal Information to contact you regarding the Services. For example, we may message you or provide a notification through an application to let you know about new releases, patches and other updates to the Services.

From time to time, we may establish business relationships with other businesses that we believe are trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, customer relationship management and data storage and management. We provide our Service Providers with only the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information and Activity Data from unauthorized access, use or disclosure. Service Providers are prohibited from using Personal Information or Activity Data in any other manner than as specified by Company.

We may also work with third party marketing and advertising companies. These companies may collect and use information about your use of the Services in order to provide advertisements about goods and services that may be of interest to you or for direct marketing campaigns. Advertisements may be shown via the Services or third party websites. These companies may place or recognize a unique cookie on your computer or device or use other similar technologies. 

Standard Analytics Information

We may use and disclose to third parties certain Usage Data regarding the Services. We use certain Service Providers to help analyze how users use the Service. They may use cookies to collect information such as how often users visit the Service, what pages they visit, and what other sites they used prior to coming to the Service. We use this information to improve our Service. A Service Provider may plant a persistent Cookie on your web browser or device to identify you as a unique member the next time you visit the Service. 

Other Transfers

We may share Personal Information, Usage Data and Activity Data with businesses controlling, controlled by, or under common control with Company. If Company is merged, acquired, or sold, if Company acquires a new business unit or affiliate, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information, Usage Data and Activity Data in connection with such transaction without your further consent.

Compliance with Laws and Law Enforcement

The Company cooperates with government and law enforcement officials to enforce and comply with the law. We may therefore disclose Personal Information, Usage Data, Activity Data, and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order) or enforceable governmental request; (b) enforce the Terms of Service, including, but not limited to, investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; (d) comply with health monitoring and reporting requirements or recommendations; or (e) protect against harm to the rights, property or safety of Company, its users or the public as required or permitted by law.

Be Careful How You Share Your Own Information

Certain Profile information, including your name, location, and any video or image content that you have uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. Please remember that any content you upload to your Profile, along with any Personal Information or content that you voluntarily disclose online or through the Services in a manner other users can view (in calendar events, in messages and chat areas, etc.) becomes publicly available to these other users, and can be collected and used by these other users, and transferred or made public without our consent.  You agree that any use or disclosure of your Personal Information or any other content by another user of the Services is not a use or disclosure by us. Your user name may also be displayed to other users if and when you send messages or comments or upload images or videos through the Services, and other users can contact you through messages and comments. We do not control the policies and practices of any other third party site or service.

Additionally, when you share information with third parties, using the Services or otherwise, that information may be passed along or made public by others. Therefore, anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

Security

Company is committed to protecting the security of your Personal Information. We employ reasonable security measures designed to protect your Personal Information from unauthorized access. Regardless of our efforts, no data transmission over the Internet or other network, including any of Company’s services, can be guaranteed to be 100% secure. Accordingly, we cannot and do not guarantee the security of any information you transmit on or through the Services, and any information you transmit is sent at your own risk.

Where Information Is Maintained

Please be aware that your Personal Information and Activity Data may be transferred to and maintained on servers or databases located outside your state, province, or country. By using the Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

Changes to the Privacy Policy

We may periodically change this Privacy Policy. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site, within the Application or otherwise. Those changes become effective upon posting, the date of which is shown as the “Revised On” date in the revised Privacy Policy. You should check back to this page regularly for any changes in our Privacy Policy. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected. By continuing to use the Services, you agree to be bound by the revised Privacy Policy. However, in the case of a material change of this Privacy Policy (for example, a change in the use of data that we have already collected), we will request your express consent to the new use.  If you do not agree to a change in our Privacy Policy, your sole recourse is to cease all use of the Site and Service.

Contact Seniorlink

Please contact us if you have any questions about this Privacy Policy or the Personal Information we maintain about you.

You can contact Seniorlink at:

Seniorlink, Inc.
120 St. James Avenue
Boston, MA 02116
617-456-3700

Read the Caregiver Homes Notice of Privacy Practices below about the way we use your Protected Health Information.

Caregiver Homes

120 St. James Avenue, Boston, MA 02116
Phone: 617-456-3773, Fax: 617-236-7777

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Overview

This Notice applies to protected health information (PHI) – created or received by Caregiver Homes – that identifies you and that relates to your past, present or future physical or mental condition; the care provided; or the past, present or future payment for your health care. This Notice provides information about the use and disclosure of PHI by Caregiver Homes and describes:

  • How Caregiver Homes will handle your medical information.
  • Caregiver Homes’ legal duties related to your medical information.
  • Your rights with regard to your medical information.


Ways in Which We May Use and Disclose Your Protected Health Information

Here are some examples of how we may use and disclose your PHI without your authorization (a written document that gives us permission to share your health information).

Treatment. We will use and disclose your PHI to provide, coordinate, or manage your care in our program. We will also disclose your health information to physicians who may be treating you. Additionally we may from time to time disclose your health information to another physician whom we have requested to be involved in your care. For example — we would disclose your health information to an emergency room physician to help in your treatment.

Payment. We will use and disclose your PHI to obtain payment for the health care services we provide you. For example — we may include information with a bill to a third-party payer that identifies you, your diagnosis, procedures performed, and supplies used in rendering the service.

Health Care Operations. We will use and disclose your PHI to support the business activities of our program. For example — we may use medical information about you to review and evaluate our treatment and services or to evaluate our staff’s performance while caring for you. In addition, we may disclose your health information to third party business associates who perform billing, consulting, or transcription, or other services for our program.

Contact You for Information. Your health information may also be used to contact you. For example, we may call you or send you a letter to remind you about appointment or to inform you about treatment options.

Others Involved in Your Care. We will use and disclose your PHI to a family member, a relative, a close friend, or any other person you identify that is involved in your medical care or payment for care.

Business Associates. There are some services provided to Caregiver Homes through contracts with business associates. Examples of services that may be provided by business associates include billing, information technology, legal services, or publicity. When we contract for these services, we may disclose your PHI to our business associates when it’s necessary for them to be able to perform the job we asked them to do. To protect your PHI, business associates must provide similar privacy protection safeguards as we do.

Public Health. As required by law, we may disclose your PHI to public health or legal authorities charged with preventing or controlling disease, injury, or disability, and/or charged with collecting data on births and deaths.

Health Oversight Activities. We may disclose your PHI to an oversight agency for activities authorized by law. These oversight activities include audits, investigations, and inspections, as necessary for licensure and for the government to monitor the health care system, government programs, and compliance with civil rights laws.

To Avert a Serious Threat to Health or Safety. We may use and disclose your PHI when necessary to prevent or lessen a serious threat to your health and safety or the health and safety of the public or another person.

Victims of Abuse, Neglect or Domestic Violence. We may disclose PHI about you to the appropriate government authority if we reasonably believe you are a victim of abuse or neglect. We will only disclose this type of information to the extent required by law, if you agree to the disclosure, or if the disclosure is required or allowed by law and we believe it is necessary to prevent serious harm to you or someone else, or the law enforcement or public official that is to receive the report represents that it is necessary and will not be used against you. In such cases, we will promptly inform you that a report has been or will be made unless there is reason to believe that providing this information will place you or another person in serious harm.

Law Enforcement and Legal Compliance. We will disclose your PHI for law enforcement purposes as required by law or in response to a valid subpoena or court order. We will disclose your PHI when required to do so by federal, state, or local law. If you are involved in a lawsuit or a dispute, we may disclose your PHI in response to a court or administrative order. Subject to applicable state law, we may also disclose PHI about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made, either by us or the requesting party, to tell you about the request or to obtain an order protecting the information requested.

Disclosure for Disaster Relief Purposes. We may disclose your location and general condition to a public or private entity (such as FEMA or the Red Cross) authorized by law to assist in disaster relief efforts.

Uses or Disclosures of Information that Require Your Written Authorization

Using and/or disclosing health information for most purposes other than treatment, payment, or health care operations (for example, many but not all research and marketing purposes) requires your specific authorization. Furthermore, certain information that may be contained in your medical record is considered by state and Federal law to be highly confidential, including, for example, HIV testing or test results, certain clinical therapy documentation and certain genetic information. Therefore, this type of information receives additional protection from disclosure, often requiring your written authorization before disclosure for treatment, payment or health care operations. There are some limited exceptions to these rules, when your permission is not necessary before the use/disclosure. If you are asked to and give written permission for the use and/or disclosure of your health information, you may withdraw such consent at any time in writing or, in certain limited cases, orally, except to the extent that the providers have already acted upon your previously provided consent.

Your Health Information Rights

Although your health record is the physical property of the health care provider or facility that compiled it, the information belongs to you. You have the right to:

A Paper Copy of This Notice. You have the right to receive a paper copy of this notice upon request. You may obtain a copy by asking your nurse or care manager at your next visit or by calling and asking us to mail you a copy.

Inspect and Obtain a Copy of Your Information. You have the right to access and copy PHI about you contained in your case and billing records for as long as Caregiver Homes maintains the information. To read or copy your PHI, you must send a written request to the office listed below. If you request a copy of the information, we may charge you a reasonable fee for the costs of the copying, mailing, or other supplies that are necessary to grant your request. We may deny your request to read and copy your PHI in certain limited circumstances. If we deny your request, you can ask us to reconsider the denial. Depending on the reason for the denial, we may ask a licensed health care professional to review your request and the denial.

Request Amendment. You have the right to request that we amend your medical information if you feel that it is incomplete or inaccurate. You must make this request in writing to our Privacy Officer, stating exactly what information is incomplete or inaccurate and the reasoning that supports your request. We are not required to agree to the amendment of your record, but a copy of your request will be added to your record.

Request Restrictions. You may request in writing that we not use or disclose your information for treatment, payment, and/or operational activities except when authorized by you, when required by law, or in emergency circumstances. We are not legally required to agree to your request. If we do, we must put the restriction in writing and abide by it except if you need to be treated in an emergency.

An Accounting of Disclosures. You have the right to request a list of the disclosures of your health information we have made outside of our practice that were not for treatment, payment, or health care operations. Your request must be in writing and must state the time period for the requested information. You may not request information for any dates prior to April 14, 2003, nor for a period of time greater than six years (our legal obligation to retain information). Your first accounting of disclosures within a calendar year is free of charge. Any additional request within the same calendar year requires a processing fee.

Request Confidential Communications. You have the right to request how we communicate with you to preserve your privacy. For example – you may request that we call you only at your home number, or by mail at a special address or postal box. Your request must be made in writing and must specify how or where we are to contact you. We will accommodate all reasonable requests.

File a Complaint. If you are concerned that we have violated your privacy or you disagree with a decision we made about access to your records, you may file a complaint with our Privacy Officer at the address noted below. Caregiver Homes will not retaliate against anyone for filing a complaint. You may also contact the US Department of Health and Human Services, Office for Civil Rights at:

The Office for Civil Rights
US Department of Health and Human Services
J. F. Kennedy Building, Room 1875
Government Center
Boston, Massachusetts 02203
Fax: (617) 565-3809
OCRcomplaint@hhs.gov

To make requests related to your rights above, contact:

Privacy Officer
Caregiver Homes, Inc.
Caregiver Homes
120 St. James Avenue,
Boston, MA 02116
617-456-3773

This Notice is effective 1/28/2016.